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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

LoungeKey

Reply
16 REPLIES 16
FanaM1
Community Coordinator

Hi @lesesamj88.

 

Thank you for reaching out.

 

To get more information regarding lounge access, please click the link below, then select family banking.

 

https://www.standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/bank-accounts...

 

Kindly let us know if you need further assistance from us.

 

Best regards

Standard Bank Team

lesesamj88
New Contributor
Do we have to pay annual fees or is also free like Bidvest Lounge?
lesesamj88
New Contributor
I am struggling to access Lounge Key
lesesamj88
New Contributor
I tried to access Lounge Key at Cairo airport but my card didn’t go though.
rchapti
Occasional Contributor
Download dragon pass and register there. Lounge key is no more.
BennyBanks
New Member

Can you tell me if updating it will affect my current usage? in the previous version i had some problems.

 

 

 

 

 

 

flappy bird

FanaM1
Community Coordinator

Hi @Neel81.

 

Thank you for reaching out.

 

To get more information regarding lounge access, please click the link below, then select family banking.

 

https://www.standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/bank-accounts...

 

Kindly let us know if you need further assistance from us.

 

Best regards

Fana.

Standard Bank Team

 

 

Neel81
New Contributor
any update?
Neel81
New Contributor

has there been any updated to this

manesh_mathew
Occasional Visitor

Hi ,

 I have a Signature family banking with standard bank. will my family be able to access louges free of charge when they are travelling as  a family. Also would like to know if there are any lounge key lounges in Addis Ababa . i have an 8 hour transit via addis in Decemeber  

Regards

Manesh

FanaM1
Community Coordinator

Hi @rchapti.

 

Thank you for sharing such important information with me.

 

I will be raising it with the team.

 

Regards,

Fana.

Standard Bank Team.

rchapti
Occasional Contributor

@FanaM1 

 

You should take it up with the standardbank team. Lounge key is dropped now by mastercard. its now through the mastercard app through dragonpass. 

 

You guys need to update your stuff and be clear with clients

FanaM1
Community Coordinator

Hi @jps.

 

Thank you for getting in touch.

 

Please see below information regarding airport lounges.

 

Kindly ensure that you download the masterpass app for more information on your play store.

 

  1. How many lounge visits does the World Citizen Credit Card give me? 

With the World Citizen Credit Card you get 24 lounge visits per year through Bidvest and LoungeKey. You also get bonus access to the Standard Bank lounges at OR Tambo. These lounge visits do not count as part of the 24 visits through Bidvest and LoungeKey.

 

 

  1. Is there a minimum amount that I need to spend on my credit card in order to access the lounge?

 Yes, you must spend an average of R5 000 per month or R15 000 per quarter before you can access the lounge.

 

 

  1. How can I locate a lounge?

Standard Bank OR Tambo

  • Library Lounge: The Library Lounge is located between gates D7 and D8 at Domestic Departures.
  • Café Blue: This lounge is opposite gate D1 at Domestic Departures next to Vida e Caffe
  • Connection Hub: The Connection Hub is between gates D1 and D2 at Domestic Departures.

Bidvest Lounges

There are Bidvest lounges located at the following domestic airports:

  • OR Tambo International Airport
    • Domestic Departures; Bidvest Sky Lounge and Bidvest Premier Lounge 
    • International Departures; Bidvest Premier Lounge
  • Cape Town International Airport; Domestic Departures
    • Bidvest Premier Lounge
    • International Departures
    • Bidvest Premier Lounge
  • King Shaka International Airport
  • Bram Fischer Airport
  • Port Elizabeth Airport
  • East London Airport
  • George Airport

Loungekey

LoungeKey offers access to more than 800 international lounges. To locate a lounge, download the MasterCard for You app, choose the World Card and navigate to Lounges.

 

 

  1. Do I need to register before utilising the lounges?

No registration is required. Your World Citizen Credit Card is ready to use. Just present it at any of the associated lounges. At international lounges, simply present your World Citizen Credit Card and mention LoungeKey to the airport lounge staff. Remember to visit the MasterCard for You App’s lounge locator before travelling to see the lounges available to you.

 

  1. Can I bring a guest into the lounge?

You can bring a guest into the lounge at your own cost. For Bidvest lounges, you will have to enquire at the Bidvest counter for their standard rates. If you are travelling internationally, a guest can enter the LoungeKey lounges at a cost of $27.

 

  1. I’m travelling with my secondary cardholder, who holds a World Citizen secondary card. Do we both need to present our cards?

Yes, both the cardholders must present their cards as each card is allowed one entry.

 

 

  1. Does my secondary cardholder have his/her own 24 lounge access complimentary entries?

No, you share the 24 complimentary lounge visits. The secondary cardholder has access to the primary cardholder’s 24 complimentary visits.

 

 

  1. How do the Standard Bank lounges at OR Tambo work?

The bonus Standard Bank lounge visits are offered in addition to the 24 complimentary visits through Bidvest and LoungeKey.

 

Lounge

 

Free entries per month

Guests

Library Lounge & Café Blue

Signature Family

Unlimited

Up to 5 (family specified)

Signature Travel

Unlimited

1

Standalone

4 per month

1 at Café Blue only (no guest allowed at Library lounge)

 

The Connection Hub is open to all domestic travelers moving through Departures who want to access WiFi and power points before boarding. Visitors do not need to be Standard Bank customers to access the lounge.

 

Regards,

Fana.

Standard Bank Team.

rchapti
Occasional Contributor
Hi,

You need to register on the MasterCard travel pass app. Lounge visits are through dragon pass now. Seems like a global thing with all my visas and MasterCard's from abroad.
jps
New Contributor

I'm having the same problem...???

ahmedmoola
New Member

Hi i am a South Africa Standard Bank Gold Mastercard Holder i am not sure if i have access to the Marhaba Lounge At Dubai Airport i am trying to find info on Standard bank site which is not very helpfull. I Tried registering on lounge key comes up number not on the system. please advise way forward

JohnZ
New Contributor

Hi,

I have rtied to use my Platinum Mastrecard to register on Loungekey. However Loungekey says it is not a valid credit card. There is a PDF on your web site that says it should be. Do you have other options for using lounges at international airports outside of South Africa?