Overseas Credit Card refund

[Boitumelo]

Hi Rabia, 

I can imagine your frustration on this. We can assist you further by investigating if this refund was done or not. Please email us your transaction details including the dates, account details and ID number. Once we have received your details we will assist further and provide feedback. Email us here: [email protected] use the subjet line "Credit card refund/ Community query".

Regards,

Boitumelo

[Rabia]

I was mistakenly charged by an overseas hotel before check in. They have agreed to refund me and this was supposedly done two weeks ago but to date there has been no refund shown. exactly how long does this take. also my available balance has decreased with this amount but the actual transaction does not show when I search for it on the standard bank app. can someone please assist.