Reverse a credit card transaction

[SilindileMbo]

Hi mphok,

We have atteched the form to this comversation for your convience.

Best regards

Silindile

Standard Bank Team

[mphok]

there is no form attached

[SilindileMbo]

Hi Mphok,

Kindly forward the form to [email protected] for our team to assist further.

The form is attached as well for assistance with reversal of funds.

Regards

Silindile

Standard Bank Team

[mphok]

please send me the reversal form

[FanaM1]

Hi @Elvic.

Thank you for bringing this to our attention.

Please tell us if the transaction is an EFT or a card purchase. The processes are different, and we will need your email address to share the form with you.

Your urgent response is highly appreciated.

Regards,

Fana.

Standard Bank Team

[Elvic]

Please reverse payment of R5006.00 paid from Acc1371 Wantitall Johannesburg ZAF 16-02-2023 18H

Acl.bal R7844.65 2023-02-16

[FanaM1]

Hi @Eugene3.

Thank you for reaching out to us.

All card swipes and online purchase reversals are processed by our chargebacks team.

You need to fill out a dispute form in order for us to be able to assist.

Please share your email address so we can share the dispute form with you.

Regards

Fana.

Standard Bank Team

[Leigh1505]

I did a transaction online for a product I wanted but then saw the company took off almost 4 times what I was supposed to pay. I Googled and found this to be a scam. How can I reverse this transaction and prevent them from using my details in the future

[FanaM1]

Hi @Chilovb1941.

Thank you for reaching out.

Please be advised that should you wish to reverse the payment; you need to note the below.

You need to fill in the SOD form to dispute the transactions with our charge backs team.

Please take note of the following time frames for voucher requests and Chargebacks to be processed.

Voucher Requests

  *   Local (banks within South Africa) – 21 business days, cost – R52.00 per voucher.
  *   International (banks outside South Africa) – 42 days, cost – R216.00 per voucher.

Chargebacks

  *   Local (banks within South Africa) – 21 business days
  *   International (banks outside South Africa) – 45 days

Please note that the time frames may vary due to the additional information that may be required e.g. If the transaction is swiped, we may require a copy of the voucher from the merchant before processing a credit to your account and the Standard bank card division can only process a chargeback on your account provided that the transaction that is being disputed is within 60 days from the statement date.

If you still want to continue, kindly share your email address and I will share the form with you.

Regards,

Fana.

Standard Bank Team.

[Chilovb1941]

R365 + R15

[Chilovb1941]

Payment made to Just Answer for R365.00 And R15.00 and have been in contact with the them but lost contact and have not had any response back although having tried to reconnect

[Eugene3]

How can I reverse a credit card transaction just made