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Reversing a credit card purchase

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Cindy7
New Member
Please advise if I can cancel or reverse a credit card purchase I made in Dec online.
I have still not received my parcel
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Community Coordinator

Hello @Cindy7,

 

Please be advised that currently the feature to reverse a debit order using the mobile banking app/Internet Banking is not available yet. You will need to visit your nearest branch or get in touch with customer care on 0860 123 000 in order to log a request for reversal. Kindly note that this needs to be done within a period of 45 days from the payment date.

 

Kind Regards,

Mandy

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