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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

SUSPENDED ACCOUNT

Reply
3 REPLIES 3
FanaM1
Community Coordinator

Hello @Oratile123.

 

Thank you for drawing our attention to this.

 

Could you please send us your Standard Bank ID (email address registered on the app) and contact information?Please send an email to [email protected] with the subject line "account suspended" so that one of our team can investigate the problem and assist you further.

 

Regards,

Fana.

Oratile123
New Member
My account has been suspended, it says I can't do any withdrawals or transactions
MandyP
Community Coordinator

Hello @Brandon1197,

 

Could you kindly forward your Standard Bank ID (email address registered on app) and contact details to [email protected] with the subject line "unable to send instant money" so that we can get one of our developers to check what the issue may be and assist you further.

 

Kind Regards,

Mandy

Brandon1197
New Member
It says I can’t send instant cash and I should try later? Do you know how long this will take or how I can sort it out immediately