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If you are considering using a Standard Bank credit card, I suggest that you look elsewhere.
Many other options.
The support is non-existant / inadequate / ineffective.
The "Call me back" does not elicit any response.
The Contact us number eats all your airtime while you listen to their "adverts" / promo stuff.
Then they take your number to call you back - NEVER happens.....
They have twice in this last week DECLINED my Mastercard due to ??????
It is fully paid up to date (In full - not minimum payment, no budget plan etc.).
I have a significant credit limit anyway.
Expiry date about 4 or 5 years ahead.
Card is not faulty, not a merchant problem either.
No reason given. No appology - just massive inconvinence and embarasment for me.
I have lost special offers due to them expiring in time due to the delay.
Without doing or changing ANYTHING the card suddenly and unpredictably works the next time (Maybe).
I am over it after more than 50 years continuous with Standard Bank (Bandard Stank).
Not just Credit Card - Other accounts and investments as well.
So BE ADVISED:
This is how you can expect to be treated (Ignored) after a lifetime with this bank.
Oh, I even tried email.
Due to Covid and my equally aged spouse's co-borbidities - It is not safe for us to go into a branch and sit in queues for hours, so that is also not an option.
So, I am, and I suggest that you also do, looking for another bank which actually cares about their customers and tries to accommodate their circumstances and age.
This one DOES NOT.
I forgot to mention that apart from the credit card account I also have transactional and investment accounts with them.
Rest assured that as the opportunity arises these will be re-located to another bank (Still deciding which, but Google is my friend).
Peter J Hutchison
©2016 Standard Bank is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act and a registered credit provider in terms of the National Credit Act