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applying for credit card

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Hi There

 

I have sent in my application forms for a credit card on the 26th of February 2019 via the Standard Bank website and have since received two SMS's telling me that my forms have been received and that the credit card application has been approved. When I phoned Standard Bank, I was told that the applicaiton is still being processed.

 

The first SMS was received on the 20th of March 2019 and the second was received on the 5th of April 2019.

 

The reference number is tb-4e1xb

 

Can someone please resolve this or tell me why it is taking so long for the card to be ready?

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