Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit



Share knowledge. Ask questions. Find answers.


A one-stop forum for all your banking questions

Once I have downloaded the app, what do I do next?

Once you have downloaded the new Standard Bank smartphone app, you’ll need to register a Standard Bank ID.


Your Standard Bank ID will become your unique identifier to access a range of secure Standard Bank services – both online (coming soon) and mobile.


This way, we are ensuring our high security standards remain up-to-date, and that  (over time) we are able to easily provide you with access to your entire financial world – including online share trading, insurance, and private clients services.


In other words, we’re phasing out CSP, which was the way of accessing the previous standard bank smartphone app.


  1. Start by entering your email address. Ideally, the address you use should be a private email account, and not your company email address. 
  2. Then, choose a password, and accept the Terms & Conditions. Touch the handy eye button to see the password you’ve chosen
  3. A one-time PIN code will now be sent to your email address. Enter that PIN code into the app. Remember to search in your junk folder if you can’t find it
  4. You will then be asked to link your smartphone to the Standard Bank ID that you just created. In fact, you can link (and delink) devices whenever you need to, meaning you always have access to your banking, wherever you may be. 
  5. You will link your bank cards, and the accounts that are associated to those cards. 
  6. If you use Internet Banking, simply link the card number that you use when logging in. If not, then link the card number of the card that you use most often that has an ATM pin. And if you have more than one card, then link them all! 
  7. Enter the PIN number for the card, your ID number, and your cellphone number. This must be the cellphone number you use for any other Standard Bank services you may have – such as MyUpdate SMS alerts.
  8. Finally, complete the process by entering the one-time-PIN that is instantly SMSed to your cellphone


We’ll quickly show you all the accounts that have been linked; and give you an option to start personalising your dashboard.


Happy transacting!

Version history
Revision #:
3 of 3
Last update:
‎11-03-2015 03:06 PM
Updated by: