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Community


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Community

A one-stop forum for all your banking questions

ATM pin online change

Solved
Reply
Lleytiesabu
New Member
njabulomvunulo0
New Member
Hi

I forgot my pin, can you assist me please?
Thokozile_M
Community Coordinator

Hi @Robyn86,

Are you referring to your ATM PIN? 

You can access your PIN using the banking App, following the below steps:

  • To begin, go to your homepage and select the manage button on the navigation
  • Select cards
  • In this view (vertical view), you see all your cards that you own in a list
  • From here you will select your card for which you want to view the pin
  • If you are in this view (Horizontal view), you see all your active cards displayed in a carousel
  • You will need to swipe through to find your card for which you want ot view the pin, and then select card settings
  • Once you are on your card details screen, select the view pin option (at the bottom)
  • For security purposes you need to provide your South African ID number
  • Non-residents will have to provide their passport number
  • When you’re done, select next to view your pin

Or reach out to our team on 0860 123 000/ +27 10 249 0423 then select option 2 for the self-service option. You can then follow the prompts to get your card PIN.

 

Hope this helps.

Regards,

Thokozile.

Standard Bank Team.

Robyn86
New Member

How can I obtain a PIN online, I am currently overseas and cannot access my bank accounts on line?

FanaM1
Solution
Community Coordinator

Hi @chettytrinisha0.

 

Thank you for contacting us.

 

You can only view your ATM pin on our mobile app.

 

To access, and view your ATM pin, please follow the steps:

  • Log onto the app,
  • Click manage
  • Click cards
  • Select the card you want to view the ATM pin
  • Select view pin
  • Enter your SA ID number or your Passport number then select next to view your pin

You must go to the closest branch with your ID book in order to alter your ATM pin.

 

Regards

Fana.

Standard Bank Team.

chettytrinisha0
New Member
It's not allowing me to use self-service is says access denied
FanaM1
Community Coordinator

Hi @Sandy6.

 

Thank you for reaching out.

 

We can get better in many ways, and your feedback helps us get on the right track. Thanks for the input! We'll pass it right to our team. 

 

Did you know that you can change your ATM pin in a auto bank machine or contact us on 0860 123 000, select option 2, “Make use of Self-service options”, then select option 2 again for “ATM/ Card Pin retrieval”

 

Regards,

Fana.

Standard Bank Team.

Sandy6
New Member
Please Standard Bank come up with a more efficient way of resetting an ATM pin. Especially as Standard Bank branches are closing and I am currently in a line waiting g to do this and I shouldn't be necessary. Frustrating!
FanaM1
Community Coordinator

Hi @Both.

 

The banking app has an option of viewing your ATM pin. If you have exceeded your attempts to use your card. You need to visit your nearest branch with your ID book/card to reset your ATM pin. Please have your ATM card for assistance.

 

Regards

Fana.

Both
New Member
Hey
I forgot my ATM PIN
Sepubit
New Member
My acc card number- 5196 1202 9064 7725
TXG
New Contributor
Good morning Mr member
Please help me If you forgot your ATM pin
TXG
New Contributor
Chanvt
Occasional Visitor
Good day,
If one is overseas and unable to go into a branch how can the pin be reset?
M1g2a3
New Member

I just forgot my pin so I want to  get new one 

salanijimmy757
New Member

@John3 wrote:

Can I change my ATM pin online, if I have forgotten what the original one was?


 

Azilem2
New Member
I like to reset my pin I forgot it
Pennyb58
New Contributor
I just want to know if it is possible to do it
Pennyb58
New Contributor
Can I reset my ATM pin on the app
MandyP
Community Coordinator

Hello @Marius66,

 

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "pin amendment" so that our service team can assist you further.

 

Kind Regards,

Mandy