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Atm withdrawal fault

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Zubrich
New Contributor

Atm withdrawal fault

My wife withdrew R500 twice from her account tonight. Both times she got a message "We cannot process your request due to technical difficulties. Please try again later" Her bank account shows R1000 less. She never got the cash.
My daughter also tried to withdraw and the same thing happened to her. She withdrew R200. The code was 0047 for all 3 transactions.
How do I go about getting my money back . . . Please!
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2 REPLIES
Tim3
New Contributor

Re: Atm withdrawal fault

Had money deducted twice from my account when withdrawing last night. I attempted to withdraw R400 and got a error about technical issues. Tried again at same machine and got the R400 but i was deducted twice. Customer service was no help. Will i get the money back that i did not withdraw?
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Community Coordinator

Re: Atm withdrawal fault

Hello @Tim3,

 

I can imagine your frustration on this, the error could have been a result of a technical issue. Please rest assured that the funds will be reversed into your account upon being declared an unsuccessful transaction. Should the money not be returned within 2 to 3 business days, kindly contact our customer care on 0860 123 000 or forward your account details, ID number and contact details to [email protected] for further assistance.

 

Regards,

Mandy

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