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Community


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Community

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Banking app

Solved
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4 REPLIES 4
FanaM1
Community Coordinator

Good morning, @Bcrapita.

 

Of course! We understand the urgency.

 

Could you please provide me with your contact number, the reason for your request, and the best time to reach you?

 

We'll ensure a consultant gets in touch with you promptly to resolve the issue with your banking app.

 

We look foreard to your response.

 

Regards,

Standard Bank Team

Bcrapita
New Member
Good can I please request a call me back from one of the consultant my banking app is giving me a problem
FanaM1
Community Coordinator

Good morning, @madalanaamkelek.

 

We appreciate you bringing this to our attention.

 

It sounds like your digital profile still picks up the old information, which our team needs to update.

 

Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to update your digital profile.

 

Please let us know once you have reached out to our team.

 

Regards,

Standard Bank Team

madalanaamkelek
Solution
New Contributor
The problem is that this doesn't work i have been trying
madalanaamkelek
New Contributor
I registered a banking and lost my card so after i blocked my account went to do another one so now i want lto link my new card number to the existing banking profile
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