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Blocked account

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twoplusthree
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On Friday 6 April 2019 I received payment in my Standard Bank account for something I sold online. On Monday 8 April I discovered my account has been blocked without my knowledge. Only after making calls to first the call center and then to the fraud department did I realise the transaction was being investigated for fraud. I was told to submit the proof of payment with an affidavit to the fraud department, which I did. However, no-one has been able to update me on the situation since then. I've made multiple calls to the fraud department without any help. I don't even understand why the transaction is being investigated for fraud, and in the mean time my account is blocked. I DESPERATELY need access to this account as I'm expecting funds from my medical aid.

 

Earlier today I phoned the Standard Bank complaints department. I was promised a callback in two hours, but I still haven't heard anything. My reference number is 7023609070.

 

I can't believe the poor service I'm receiving from Standard Bank. I've been a loyal customer for almost 20 years but I'm seriously considering switching banks now. If I can just talk to someone to get an explanation of what's going on it would be great.

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Community Coordinator

Hello @twoplusthree,

 

I can understand your frustration on this and would like to apologise for the inconvenience this has caused to you. Could I kindly ask that your forward your account details, ID number and contact details to [email protected] with the subject line "blocked account" so that one of our consultants can look into this matter and assist you further.

 

Kind Regards,

Mandy

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Bingo
New Member
Why everyone is avoiding us we need to use those accounts or simple give us our money we will take it somewhere else were they give us the service we need
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Community Coordinator

Hello @Bingo,

 

 Could I kindly ask that your forward your account details, ID number and contact details to [email protected] with the subject line "blocked account" so that one of our consultants can look into this matter and assist you further.

 

Kind Regards,

Mandy

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