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10-04-2019 02:27 PM
On Friday 6 April 2019 I received payment in my Standard Bank account for something I sold online. On Monday 8 April I discovered my account has been blocked without my knowledge. Only after making calls to first the call center and then to the fraud department did I realise the transaction was being investigated for fraud. I was told to submit the proof of payment with an affidavit to the fraud department, which I did. However, no-one has been able to update me on the situation since then. I've made multiple calls to the fraud department without any help. I don't even understand why the transaction is being investigated for fraud, and in the mean time my account is blocked. I DESPERATELY need access to this account as I'm expecting funds from my medical aid.
Earlier today I phoned the Standard Bank complaints department. I was promised a callback in two hours, but I still haven't heard anything. My reference number is 7023609070.
I can't believe the poor service I'm receiving from Standard Bank. I've been a loyal customer for almost 20 years but I'm seriously considering switching banks now. If I can just talk to someone to get an explanation of what's going on it would be great.
12-04-2019 12:08 PM
I can understand your frustration on this and would like to apologise for the inconvenience this has caused to you. Could I kindly ask that your forward your account details, ID number and contact details to [email protected] with the subject line "blocked account" so that one of our consultants can look into this matter and assist you further.
16-05-2019 11:08 AM