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10-04-2019 02:27 PM
On Friday 6 April 2019 I received payment in my Standard Bank account for something I sold online. On Monday 8 April I discovered my account has been blocked without my knowledge. Only after making calls to first the call center and then to the fraud department did I realise the transaction was being investigated for fraud. I was told to submit the proof of payment with an affidavit to the fraud department, which I did. However, no-one has been able to update me on the situation since then. I've made multiple calls to the fraud department without any help. I don't even understand why the transaction is being investigated for fraud, and in the mean time my account is blocked. I DESPERATELY need access to this account as I'm expecting funds from my medical aid.
Earlier today I phoned the Standard Bank complaints department. I was promised a callback in two hours, but I still haven't heard anything. My reference number is 7023609070.
I can't believe the poor service I'm receiving from Standard Bank. I've been a loyal customer for almost 20 years but I'm seriously considering switching banks now. If I can just talk to someone to get an explanation of what's going on it would be great.
12-04-2019 12:08 PM
I can understand your frustration on this and would like to apologise for the inconvenience this has caused to you. Could I kindly ask that your forward your account details, ID number and contact details to [email protected] with the subject line "blocked account" so that one of our consultants can look into this matter and assist you further.
16-05-2019 11:08 AM
29-07-2019 09:35 AM
My account was also blocked! I have sold a business a computer system that worked perfectly
for more than a month until the software expired!
The client is located in a rural area of Thoyandou with no internet so I left the product registration
till last! In the end we finished work so late that we forgot to do the product registration resulting in the
clients computer to ask for the registration deltails! Now the client has contacted standard bank and had my account blocked
I have also contacted the fraud department and they have asked me to provide proof of payment and a police affidavid witch I
have done! but still nothing no one is calling me back no one is telling me how far it is or when my account is going to
Please could Evelyn Vermeulen just contact me and tell me what is going on!
My account no os 012920312
my cell number is 0660079987
11-11-2019 12:22 PM