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Blue debit card declining both at atm and shop

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Ziya
New Member
I was issued a new card today, an upgrade from my other debit card. And I was told I could use it as normal with no complications. But I haven't been able to do anything - not withdraw cash or purchase goods.
I'm frustrated as consultants keep telling me they can't see an issue from their side whilst others lied and said there was a technical issue with all standard bank debit cards.
At atm it gives a 0433 error code and at shops it says 'no card record'. Please can someone help me
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