Please kindly confirm why I am suddenly being charged fees on my account over and above the monthly fee. This has never been charged for before. R18 for debit orders, R11 for card swipes. After almost 4 years having the account I have never had these charges. I thought the monthly fee covered all these. Please confirm why.
I can imagine your frustration on this and would like to investigate the matter with our Business Banking team. Please forward us this query with your affected account details for further investigation.