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I can understand your frustration on this and would like to apologise for the level of service received to date. Could I please ask that you forward your contact details, ID number and details of your to [email protected] with the subject line "business banker" so that we can look into this matter and assist you further.
I have been allocated a Business Manager for my current account. Whenever you try and contact them or their assistant, you hit a brick wall. Their email is an automated response and the telephone numbers don't exist. I am supposed to be a prestige account.. shocking service.