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Canceling a debit order

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Hans
Occasional Contributor
I have been grossly overcharged by Mtn on my cell phone account and they have for the past four months refused to correct the order. Can I cancel the order or can it only be cancelled by them as I want to take out a contract with Vodacom
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Solution
Community Coordinator

Hi Hans,

 

You may contact MTN and request that the debit order be cancelled. The Bank will not be able to cancel the debit order as only the company you instructed to debit your account may do this for you.

 

Regards,

Standard Bank

 

 

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maxvonlouw
Solution
New Member

afternoonz i am maxvon louw can you help me to cancel a debit order and i with like soadt the money can be payed back into my account my sel number is 0792303886, and id number is 9409265239081

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Solution
Community Coordinator

Hi Maxconlouw,

 

To cancel a debit order you will need to contact 0860123000 so that a consultant can assist you. Cancellations are done by owners of the account for verification purposes.

 

Regards,

Standard Bank Team

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leonahouston
New Contributor
Hi

Does that mean I don't have to go into the bank but I can request this telephonically?

Thanks
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Community Coordinator

Hi Leonahoustn,

 

Yes you can reverse it telephonically.

 

Regards,

Standard Bank Team

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Bobsono
New Contributor
Hi,even if you cancel the debit order you have an obligation to settle the account until the last payment then you can cancel the contract and start with a new one somewhere else
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Jenny1
New Contributor
I have a debit order going off my acc tomorrow but my monies have not come into my bank yet I need to cancel my debit order how do i do this
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Jenny1
New Contributor
I have a debit order going off my acc tomorrow. but my monies have not come into my bank yet. I need to cancel my debit order how do i do this.
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Community Coordinator

Hello Jenny,

 

The best way to resolve this will be to contact us or visit your nearest branch to resolve this matter. You can contact us here if you cant visit the branch: 0860 123 000.

 

Let me know should you want us to assist further on this.

 

Regards,

Boitumelo

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Curls
New Member

Hi

I am living in New Zealand and need to cancel a Policy which is on a debit order, please advise how i can do this. as i have tried the online form with no luck. Is there any email address or alternative number i can call as the 0800 nubber does not work from here.

Thanks

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