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Community


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Community

A one-stop forum for all your banking questions

Cancellation and reversal of debit orders

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3 REPLIES 3
louisecombrinck
New Contributor
Cancellation of debit/stop order for Cart24F021CTW8200625.
louisecombrinck
New Contributor
Please cancel and stop debit order for Cart24F021CTW8200625 amount R2553.00 immediate. Thanks
MandyP
Community Coordinator

Hello @robzer

 

Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Regards,

Mandy

robzer
New Member

whats the time limit on when you can revers a debit order