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Card Blocked

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phumnene55
New Member

Card Blocked

What should I do if my card has been blocked and i cannot access funds in my account?
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10 REPLIES
Community Coordinator

Re: Card Blocked

Hi Phumnene55,

 

Do you know the reason why your account is blocked?

 

Regards,

Standard Bank Team

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zgroenewald
Occasional Contributor

Re: Card Blocked

I do not know the reason... I was doing beneficiary payments just fine and all of a sudden the next time I went on the app banking, my card was blocke!!?
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Community Coordinator

Re: Card Blocked

Hello @zgroenewald,

 

We might need to verify the transactions for security of your account.  Please contact us on: 0860 123 000 visit your nearest branch with your ID book for further assistance to unblock your card.

 

Regards,

Boitumelo

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zgroenewald
Occasional Contributor

Re: Card Blocked

Hi Boitumelo,
I'm traveling in Canada and will only be back in Dec 2017.
I urgently need to do internet banking to pay outstanding accounts... How do I get my card unblocked from Canada???
Please assist me as soon as possible.
Thank you
Zeta Groenewald
Email: [email protected] co.za
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zgroenewald
Occasional Contributor

Re: Card Blocked

I cannot contact a standard bank telephonically, i am still traveling in Canada
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Community Coordinator

Re: Card Blocked

Hello @zgroenewald,

 

The best way to resolve this will be to forward us mail containing the full query and why the card was blocked to: [email protected] with your full account details and your query. Note, you will have to attach your ID copy, back and front of your blocked card with three signatures on the copy of your ID.

 

Let us know once this is forwarded to us so that we can be able to assist.

 

Regards,

Boitumelo

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zgroenewald
Occasional Contributor

Re: Card Blocked

Thank you!!
Will do ASAP
Regards
Zeta Groenewald
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Community Coordinator

Re: Card Blocked

Hello @zgroenewald,

 

You welcome!

 

Let me know should you still need further assistance on this.

 

Regards, 

Boitumelo

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IngeWass
New Member

Re: Card Blocked

Hi Boitumelo,

My bank card just got locked Because my husband punched In the wrong code, how do I go about unblocking it?

Please can you assist me.

Thank you
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Tosca
New Member

Re: Card Blocked

I stupidly entered the wrong pin number when making a transaction in the UK.  I am still in the UKI.  How do I unblock the card?  Thanks, T

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