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27-11-2019 01:31 AM
Try wrapping your mind around this one.
Its been over 35 days since i started making call and sending emails to try and get Standard Bank to assist me with changin my OTP from SMS to EMAIL.
I called - and get transfered and the call drops 100% of the time (after being on hold 15 to 20 minutes at a time)
I email - send the required documents and answer all the security questions - and silence afterwards.
I have settled for making contact with the South African Ombudsman for Banking to try and resolve this.
I dont know what to do. All my accounts are in arrears because they REFUSE to assist me.
18-08-2020 10:57 AM
30-09-2020 09:39 PM
29-10-2020 07:28 PM
Please assist it has been almost 3 weeks that i dont receive sms notifications so i cannot do once off payments in this regard, i dont receive OTP.