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Change OTP from SMS to Email

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jjcoetzer123
Occasional Visitor

Hi there

Try wrapping your mind around this one. 

Its been over 35 days since i started making call and sending emails to try and get Standard Bank to assist me with changin my OTP from SMS to EMAIL.

I called - and get transfered and the call drops 100% of the time (after being on hold 15 to 20 minutes at a time)

I email - send the required documents and answer all the security questions - and silence afterwards.

I have settled for making contact with the South African Ombudsman for Banking to try and resolve this.

I dont know what to do. All my accounts are in arrears because they REFUSE to assist me.

 

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witness
Occasional Visitor
Change OTP from SMS to Email
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musamnk
New Contributor
Want to change my number to the one l tagged
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musamnk
New Contributor
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Donw_JMW
New Contributor
Please assists with above
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Donw_JMW
New Contributor
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Punk10
Occasional Visitor
I am in the UK at the moment and I need to do internet banking but cznt get otp on sms need to change it to my email address ASAP payment needed
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Raphiee85
Visitor
Does standard Bank cares about their clients, how come the load emails on their websites which are not monitored? I have been sending emails to change my OTP frm SMS to Email but none of them is responded to. Any one who got assisted please help me at [email protected] Thank you
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mpumekjv
Occasional Visitor
I am in America I moved with short notice and my cellphone number doesn't work here therefore I can't receive OTP's via sms. What happens then because I clearly cannot visit a branch
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nhlaka123
Occasional Visitor

hi,

Please assist it has been almost 3 weeks that i dont receive sms notifications so  i cannot do once off payments in this regard, i dont receive OTP.

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8710050628086
New Member
I would like to change my OTP from SMS to Email
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Diviah42
Occasional Visitor

Please change my OTP from sms to email [email protected]

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