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A one-stop forum for all your banking questions
05-08-2021 01:14 PM
05-08-2021 01:12 PM
thanks to standard bank team for the response I got. However I did not succeed, I got an error message that I should contact the bank to reset ATM CARD PIN. I can not visit the bank because I am out out of the country. Kindly assist...
Thank you in advance
26-07-2021 11:59 AM
26-07-2021 11:02 AM
I have a challenge on this issue since August 2020. I am not staying in SA and can not acess the message sent on my registered mobile number. I visited the bank physically and was advised to approach the non-resident Accounts department. I went there and found them closed. I then wrote emails but I am not assisted up to now. I dont know how these people operate, what does it take for me to be helped out.
22-06-2021 08:45 AM
03-06-2021 05:31 PM
Please change my OTP from sms to email [email protected]
09-03-2021 12:37 PM
29-10-2020 07:28 PM
hi,
Please assist it has been almost 3 weeks that i dont receive sms notifications so i cannot do once off payments in this regard, i dont receive OTP.
30-09-2020 09:39 PM
18-08-2020 10:57 AM
27-07-2020 04:27 PM
01-07-2020 12:00 AM
30-06-2020 11:58 PM
16-04-2020 10:35 AM
16-04-2020 10:33 AM
31-03-2020 02:23 PM
27-11-2019 01:31 AM
Hi there
Try wrapping your mind around this one.
Its been over 35 days since i started making call and sending emails to try and get Standard Bank to assist me with changin my OTP from SMS to EMAIL.
I called - and get transfered and the call drops 100% of the time (after being on hold 15 to 20 minutes at a time)
I email - send the required documents and answer all the security questions - and silence afterwards.
I have settled for making contact with the South African Ombudsman for Banking to try and resolve this.
I dont know what to do. All my accounts are in arrears because they REFUSE to assist me.
28-10-2019 01:34 AM
14-10-2019 09:31 AM
Can you send me the sequence of steps to do it from my laptop instead of calling or going to the nearest branch
20-09-2019 11:01 AM
Dear Sir /Madam
Please will you kindly change OTP from SMS to email, [email protected] my ID number is 851214 5650 087.
Thank you