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Community


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Community

A one-stop forum for all your banking questions

Change contact number

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New Contributor
If I have changed mobile numbers....how do I change it online to receive my OTP?
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14 REPLIES 14
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Solution
Community Coordinator

Hi

 

This can be done by calling 0860 123 000 and requesting that they de-register your OTP. When logging onto internet banking, you will be prompted to add details for your OTP and then you can add your new contact details.

 

Kind regards,

Standard Bank

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New Member

i can not call because i am deaf

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Community Coordinator

Hi,

 

Please forward your query, contact details and ID number to ask[email protected]standardbank.co.za. So one of our consultants can assist you.

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New Member
Ok but I called your call centre and they say I can only do this at the branch. I barely have time to go to the bank, is there no other wayl
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Community Coordinator

Hello Fezile,

 

The other option to resolve this is to email your query, account details and ID number to: [email protected] for further assistance. Please use the subject line: "Change of contact number/Community query".

 

Regards,

Boitumelo

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New Contributor
Hayi suka regardless of whether doom or stupid, you can not even update your details online. Hello wake up its new technoworld your service is poor.
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New Contributor
Hahahaha nice one solizma
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New Contributor
Just called the number and they advised that I have to go into the Branch to do this. WTF ... Really Standard Bank. Are you serious. If this is true, your ‘solution’ is not accurate. #poorservice
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New Contributor
Agree - useless solution SBSA
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New Member

my number got lost so im changing to 0995332005

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Visitor
I would like to change my OTP contact number to my email address. I am overseas and not roaming
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Occasional Visitor
How can l change my phone number notifications , please email me the options l have( [email protected])
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Community Coordinator

Hello @Kaybee95,

 

Please be advised that you will need to contact customer care on 0860 123 000 or forward your contact details, ID number and contact details to [email protected] with the subject line "amend contact details" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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New Member
Change cellphone number
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