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Changing Email Address

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SG89
New Member

Hi,

 

Just attempted changing my email address on my internet banking so that my OTP's go to the new email address but the update does not seem to have been processed. When I log into my internet banking profile my new email address is shown there but the OTP's are still going to the old email address. 

 

Will I need to wait a while before this is processed? I'm not able to come into a branch because I live overseas so that's obviously not an option.

 

Thanks

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pat8
Occasional Visitor
I would like to chance my email address,because I am living in Australia I got a standard bank account my name is Patricia Roman
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Community Coordinator

Hello @pat8 

 

The best way to resolve this will be to contact us as we will need to authenticate you. You can contact us here: +27 11 299 4114 on our international number for further assistance.

 

Let us know should you require further assistance on this.

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