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Changing cell phone number

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kkarungu28
New Member
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13 REPLIES 13
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Community Coordinator

Hi, you need to visit your nearest Standard Bank branch to change your cell phone number.

 

Regards,

 

Standard Bank Team

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lentay1952
New Member

What happens if you are overseas for an extended period?

I would like SMS service regarding my transactions.

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Lawrance1
New Contributor
I like to change my cellphone number because I'm out of country.please help me as a member of Standardbank.
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Community Coordinator

Hi,

 

Please call our international help desk for assistance on  +2711 299 4114.

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phil1
New Member

With FNB you do this telephonically, why should i go to a branch

 

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Community Coordinator

Hi phil1.

 

This is merely a security measure.

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NatalieHippert
New Member
can't I change it on my mobile banking
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Community Coordinator

Hello @NatalieHippert,

 

Please be advised that as part of the bank's security control measures, a client can only update their personal details at their nearest branch (this will also include your contact details). Please be advised that you'll need to take with the card you'd like to link to the new number, as well as your ID Book.

 

Regards,

Mandy

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Makhubele123
New Contributor
I've been trying to change the cell phone number that I received OTP to on my mobile app and today I've been to the branch to change it but still there is no change what do I do now.
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Makhubele123
New Contributor
I already have been to the branch and there is no change
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katemutloane_19
New Member

I went to the bank and said they changed my number. Yes i get my withdrawals and debit order but when I do instant money transfer it give the pin code to the old number that is no longer use.

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luvuyocmtshazo
New Contributor
I did went to standard bank but the old number is still appearing to my app, when I want to buy prepaid or transfer money. They send an output pin to the old number
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Community Coordinator

Hello luvuyocmtshazo,

 

Please send your query and contact details to [email protected] .One of our consultants will be able to assist you with your query. 

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