Clearing a payment

[ALOUISE]

How do I go about clearing and releasing an eft payment to an FNB account immediately?

[MandyP]

Hello @ALOUISE,

Please be advised that electronic transfers from Standard Bank to other banks may take two to three business days to reflect on the beneficiary statement, while transfers between Standard Bank accounts generally take a maximum of 24 hours to clear. For more clarity on this, kindly visit: http://community.standardbank.co.za/t5/Internet-banking/EFT-clearance-time/ta-p/523.

Regards,

Mandy

[ALOUISE]

This was not my question Mandy 😊 I made a payment, but would like the money to be cleared immediately! How do I do this?

[kaz]

Hi,

i wonder why the payment take so long from stand to stand bank,it should be instant.some one paid into my stand bank 1st time,it took 24 hours to reflect the funds,which is understanble,same person mad ethe eft again,it took 24 hours again,third time the funds were not reflecting again,i went to branch in pitermarirzburg,the mnager refused to help me.

i called the call centre they advised me to go the branch.i am so sick and tired pf this pathetic service.

here is the comparisopn with FNB.

some one did eft into my fnb acc from fnb,one hour gone the funds were not reflecting,i went to fnb branch,the lady took me straight to her cubical,she emailed the what i belive the clearance department,and 20 minutes down the line,the funds were in my acc

my question is why should i run to the branch to clear the funds,its such a nightmare.i am about to close down my account.

i wonder how fnb took so many Nedbank and standard bank clients.

frustrated

kaz

[kaz]

you cant release the funds immediately,ABSA and Fnb That facility,stand bank dont........they should introduce pay n clear.

[kaz]

today i will be closing down my account,below are the reasons.

1-Standard bank to standard tyransfer takes 24 hours,why must i wait for money,it should be instant(FNB and Absa,even capitec,same bank transfer is instant).

2-branch service is pathetic.

3-no pay n clear service.it is due for long time.all major banks in SA has pay n clear service.

thank you very much

[Boitumelo]

Hello @kaz,

I'm really sorry you feeling this way. Please note that the transfer will take up to 24hrs from standard bank to standard bank account transfer. 

We can address the service received at that specific branch with the affected branch. You can mail us with your full details and the branch affected for us to intervene and assist in resolving this matter for you. Please mail us here: [email protected] for further intervention.

Let me know should you still need further assistance on this.

Regards,

Boitumelo

[JCE]

I love the way Standard Bank just dictate on how it is going to be and toughluck for their clients. Arrogance comes to mind!  Clients want and need an immediate clearance facility as is offered by various other banks!  When is Standard Bank going to listen to their customers? It is really clear that Standardbank is way behind on their software and hardware systems!  I am a bussines owner and make use of ATM deposits quite a lot. I am forever having trouble with Standardbank atiquated ATM's in this regard. Maybe it is time more people including myself send a wake-up call to Standardbank by switching!

[JCE]

Totally agree with Kaz !!  This morning Standard ATM in Secunda malfunctioned once again on deposit and withheld thousands of rand in the machine without reflecting a deposit. I go to the help desk where we used to get the relevant forms, we do this alot :-(  just to be told to now go to the enquiry qeue! Now I have to open my doors at 09h00 and find myself standing in an enquiry qeue at 08h50 to get some forms to fill out in order to get my money back from their antiquated malfunctioning machines! Needless to say I lost it and demanded to see a manager which was then arranged to assist me. Why do we have to cause a scene before receiving efficient service? Not a nice way to start a week!! :-(   

[Boitumelo]

Hello @JCE,

The best way to resolve this will be to contact us immediately so that we can log a call with our ATM's team.

Please take note if the branch is open you can address this with branch for them to resolve this.

Let us know should you need further assistance on this.

Regards, 

Boitumelo

[luhannb]

I have been with Standard Bank all my life. I never had any issues with them and never had something bad to say about them. Today I suddenly had to make an immediate payment from my account to an Absa account and what happened? I realised that this is not possible????????? In what day and age are we living? I had to go through so much trouble to do this payment now. I must say I am really disappointed in this. I have made the decision to swith to another bank first thing tomorrow morning. Not only because I can make an immediate payment but also small things like waiting on messages. Not being notified when money goes in or out of my account, struggling to log in to my app, alwaysn having to phone someone at a call centre to sort out something and please dont get me started on the call centre. Really disappointing. 

cheers Standard Bank 

[RichardL]

Hi

I see that the fuctionality of pay and clear immedaitely to other banks has still not been added. Are the people at Standard Bank online banking too stupid to figure our how to do it or are you guys just so arrogant that you dont care about sorting customer requirements out. In todays business environment, we need to be able to transact immediately in order to compete. I dont have the luxury of waiting up to 3 dayys for Standard Bank to decide it pleases them to send through a payment. Sort this out, its not a difficult request

[Boitumelo]

Hello @RichardL

Apologies for the inconvenience caused by this. We are following up with our developers on the latest development on these features and feedback will follow.

Regards,

Boitumelo

[SkyLukeWater]

Forget it, Std want you to open a business account (see their "Real Time Clearing" service but only for business solutions customers)...

[Thusoza]

Now i see why people are leaving this bank, sheer arrogance from their part.

[CWS8888]

Hi there,

Has there been any further feedback on this?

[Tomsharps]

Am also curious, I just experienced the same issue now. Obviously they are not prepared to address this. They care less about thier own customers. Time to switch to a bank that cares.

[Tomsharps]

It now makes sense why people are moving to FNB & Capitec.

[Tomsharps]

Now I get it. That's the reason they cannot explain why the 24 hour holding period.

[Tomsharps]

Am not convinced. Today 5 months later you still haven't implemented an already established technological feature. How difficult can it be? Ask for help from other banks that have been operating on this feature for years now.