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Closing an account

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annahlasane
New Member

Hi

 

How do I close my Standard bank account? Can I call in or should I visit a branch?

 

Regards

Anna

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7 REPLIES 7
Community Coordinator

Hi,

 

Please visit your nearest branch for assistance.

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nova
New Contributor

Please follow the following steps to send a secure message:
- Sign on to Internet Banking with your Card number, Customer Selected PIN and Password
- Click on Profile in the top menu bar.
- Select Secure message
- In the message field type in your request. If your contact details differ from the ones the branch have on file, please include these in the message.
- Click on continue at the bottom of the page
- On the following page, click on the Confirm button

Your home branch will receive the message the following business day

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Highlighted
Super Contributor

New Internet Banking site no longer has secure message option, along with a couple of other things the old one has.

 

Old one has been turned off.

 

Moving Backwards....

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Community Coordinator

Hello @Shard,

 

Please be advised that we are continually improving and modifying our systems in order to meet the changing needs of our clients and to ensure a seamless banking experience. Therefore, your feedback is acknowledged and appreciated, kindly let me know which other features you are missing on the new Internet Banking so that I may forward to our development team for further review.

 

Regards,

Mandy

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apaparella
New Member

ive been trying to close my standard bank account for 2 months.

i send and email to standard bank, they told me this

Kindly include the following details:
* Letter stating your request with your full names and signature
* Account number
* Copy of your identity document
* Certified copy of passport

i told them i have moved and now in australia. anyway to cut a long story short i got my brother to take it to the branch.

now my brother gets to the branch they said not possible i must login to internet banking and send secure message

there is no option for secure message.

 

this is highly irratating. can i close the **bleep** account please ?

going on to month 3 now. why is it so diffcult. do you enjoy meesing customers around.

i have wasted at least 2 days calling and email.

and my brother took half day off work to come into branch only to be told a silly an irrelevant option which doesnt exist.

 

let me know urgentl

[email protected]

 

 

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DeveloperMxo
Occasional Visitor
Secure messaging really should be brought back, made things easier...
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Seemaps7
New Member
I’ve tried closing my standard bank account for 6 months in 2017/2018, the usual story you have to go into Branch. So I thought let’s just leave it, either the retention’s department will call or it will go into force closure, we’ll tht didn’t happen. My account now sits a massive negative balance, explained to the first collections agent and she said she understands. This week I get called by an arrogant agent who even had the nerve to tell me ‘you had time to go to the branch to open the account so now you don’t have time to go into the branch to close it.. you must be very busy’ .. 10 points for his sarcasm. Anyways I still don’t have time to go to the branch, my cards are way past expired, I can’t access internet banking so Standard Bank prefers that we take time off because in our economy we all have that luxury right?
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