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04-02-2021 12:06 PM
15-01-2021 11:58 AM
AT THE BRANCH THEY REFEREED ME TO THE ABOVE NUMBER AND WHEN I DIALED THE NUMBER THEY SAID ONLY CREDIT ACCOUNTS ARE CLOSED USING THE NUMBER. I HAVE TRIED ALL OTHER OPTIONS AND THERE IS NO HELP. I AM AT THE POINT WHERE I WILL STOP PAYING FOR THE MONTHLY FEES AND LEAVE THE NEGATIVE BALANCE HANGING THERE. IT IS WITH GREAT DISAPPOINTMENT THAT THIS BANK MISLEADS CUSTOMERS JUST BECAUSE THEY DONOT WANT TO LOOSE THEM!!!
04-12-2018 08:53 AM
Hello @Masiya,
Please be advised that the feature to close your account on any of our online platforms is currently not available, you will need to visit your nearest branch, or get in touch with our customer care on 0860 123 000, or alternatively forward your account details, ID number and contact number to [email protected] with the subject line "account closure" so that we may be able to assist you further.
Kind Regards,
Mandy
01-12-2018 09:49 AM