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16-01-2019 10:34 AM
Wednesday, 09 January 2019, I have withdrawn 24.82 Euro from my Skrill/Neteller A/c to my cheque account. As of Wednesday morning, Standard Bank retained this money in their account, and did not credit my account. When queries, they cannot explain why this funds was not credited on Friday, 11 January 2019. Nobody knows why???? The exchange rate was in the region of 15.88 and today after numerous phone calls standard bank credited my account with the rate of 15.40?
The question I asked is why must I suffer the loss on the exchange rate, when it is standard banks fault. The bottom line is that the executives do not want to admit that they have incompetent staff, with a lack of konowledge and understanding in their International Banking division. Shamefully and sadly nobody can make or take a decision in this department.
The staff DO NOT know the meaning of the word URGENCY, and it seems they blame the system for everything that goes wrong. As to my knowledge, from the executives to the satff, all are in there just to earn a salary at the end of the month. Standard Bank is an extremely irresponsible banking institution.