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Debit card renewal

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I need to replace my debit card because it's about to expire:

  • Can I go into a branch and get a new card immediately, or do I have to order it and wait for a different day?
  • Is there a cost for a new debit card? If so, what is it?
  • I believe I need to bring only my ID book and a proof of residence to apply for the new card. Is that correct?
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any answer to this?
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Community Coordinator

Hello @Vikee & @warwickchapman ,

 

Please note the below steps to renew your expired debit card:

 

  • Visit the nearest branch with both your ID and proof of residents.
  • We do have two types of Debit Cards, embossed (R135) and un-embossed (R55) *.

 

Note, you can only renew cheque card online or via our contact centers here: 0860 123 000.

 

Let us know if you still require further assistance on this.

 

Regards,

Boitumelo

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New Member
How long does it take to get the replacement card? Is it the same day?
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New Member
How long does it take for a debit card to be renewed?
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Occasional Contributor

How do I renew a debit card which expires in May - during the Corona Virus when everythig is closed.


@Vikee wrote:

I need to replace my debit card because it's about to expire:

  • Can I go into a branch and get a new card immediately, or do I have to order it and wait for a different day?
  • Is there a cost for a new debit card? If so, what is it?
  • I believe I need to bring only my ID book and a proof of residence to apply for the new card. Is that correct?

 

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Community Coordinator

Hello @Penelope123,

 

Please note that we remain open as an essential service provider and we should be able to assist at your nearest branch. Should you be unable to visit your nearest branch, kindly contact us here for further assistance: 0860 123 000.

 

Regards, 

Boitumelo

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I need to renew my debit card within the next 2 months, or so. While Standard Bank may be open during the current Covid-19 lockdown, I am not at all happy about being forced to physically present myself at a branch in order to renew my card. I suggest that Standard Bank come up with a new plan in order to accommodate those who feel this way.

 

That being said, I decided to go to my nearest branch this morning and get it done. (It is my view that waiting another month or two would be a mistake as I suspect things are going to get worse before they get better.) HOWEVER, when I reached my closest branch (Brooklyn Mall, Pretoria), there was a hand-written sign on the door informing me that the branch is closed until further notice. You may draw your own conclusions as to why the branch is closed.

 

So, now I have attempted to visit my closest branch, as per your recommendation, and failed. You say that you can assist those unable to visit their closest branch. I am now asking for your assistance. Please get in touch and tell me what can be done. First prize would be you finding a way to deliver my new card to me at my home address. Thanks in advance.

 

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