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Debit card renewal

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I need to replace my debit card because it's about to expire:

  • Can I go into a branch and get a new card immediately, or do I have to order it and wait for a different day?
  • Is there a cost for a new debit card? If so, what is it?
  • I believe I need to bring only my ID book and a proof of residence to apply for the new card. Is that correct?
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any answer to this?
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Community Coordinator

Hello @Vikee & @warwickchapman ,

 

Please note the below steps to renew your expired debit card:

 

  • Visit the nearest branch with both your ID and proof of residents.
  • We do have two types of Debit Cards, embossed (R135) and un-embossed (R55) *.

 

Note, you can only renew cheque card online or via our contact centers here: 0860 123 000.

 

Let us know if you still require further assistance on this.

 

Regards,

Boitumelo

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New Member
How long does it take to get the replacement card? Is it the same day?
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New Member
How long does it take for a debit card to be renewed?
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Occasional Contributor

How do I renew a debit card which expires in May - during the Corona Virus when everythig is closed.


@Vikee wrote:

I need to replace my debit card because it's about to expire:

  • Can I go into a branch and get a new card immediately, or do I have to order it and wait for a different day?
  • Is there a cost for a new debit card? If so, what is it?
  • I believe I need to bring only my ID book and a proof of residence to apply for the new card. Is that correct?

 

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Community Coordinator

Hello @Penelope123,

 

Please note that we remain open as an essential service provider and we should be able to assist at your nearest branch. Should you be unable to visit your nearest branch, kindly contact us here for further assistance: 0860 123 000.

 

Regards, 

Boitumelo

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