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I have paid for passport and ID online application but when I tried making a booking, the only option is Centurion and the available dates are a week from now, which is far as I need the passport soon. I have decided to go to Home Affairs offices. Please advice on what I should do with the payment. Should I reverse the payment that I already made or should I just present the proof of payment when I get there?
We have received your query and escalated to our MyBills team for further investigation.
Please do share the proof of payment when you get to the branch as they will require it before assisting you.
I made payment to Home Affairs via the Standard Bank Pay My Bills on the 27 May 2018. It is still reflecting as "Formatted Ready To Send" on the eHome affairs website.
I have contacted the Department of Home Affairs today (1 June 2018) and submitted to them a proof of payment as they say they cannot see any payment that has been made.
They say that they dont know what I must do now. Can Standard Bank please investigate where my money has gone and how can I get it refunded as this is obviously not working.
I figured that on the new site, you have to click on 'Transact', then select 'Pay My Bills' and search 'Department of Home Affairs'.
Add the beneficiary, and the bill should reflect. On the far right, it will give you the option to pay.
Just copy and paste the reference that they give you once you've entered your details, and it should process.
It seems that for more than a year it is not possible to pay for a passport or ID card using the Standard Bank website - based on the queries I see here. I was told to use another browser (I have used 3 different browsers), then to use another computer (have used 2 computers). The amount of time I have wasted trying to do this through Standard Bank I could probably have spent in a Home Affairs queue. It is not possible to use MyBills - keep getting (over 2 days) a 'service unavailable' message. So depressing, and I am supposedly a Private Bank client. Dereck
Hi, the reference code that EHomeAffairs gave me is longer than 12 characters and as such the Online banking website doesn't allow me to proceed to payments? Please help!
I have tried to make a payment to home affairs but the payment does not appear on My Bills. It just says there are no outstanding bills. On the actual home affairs website it says formatted (ready to send). Does anyone know how to get the payment to appear on My Bills? (I have registered home affairs under My Bills)
Dear SBSA MyBills team,
At 9am yesterday I paid for 3 passports (R400 each) via MyBills. All 3 payments have come off my current account. The first payment reflected within 15 minutes against my application on the Home Affairs website; it reflects as 'Complete Success'.
However, for the other two applications the payments still aren't reflecting. The status is indicated as 'Complete Confirmation Pending'. Hence, it will not allow me to book an appointment with the SB branch.
The passports are needed urgently. Please can you chase through why the payment does not reflect.