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22-08-2017 06:00 PM
I made a payment to a supplier around the 19th July. Turned out the supplier could not supply the goods as promised after a few days.
They could NOT refund the funds as well and instead instructed Standard bank to "freeze" the funds as a fraudulent transaction.
I am made to believe that Standard bank's Fraud dept was/is handling an investigation into the matter. However, it has been 5 weeks now since the "investigation" started and i do not have a specific contact in Standard bank to be transparent with me as to the progress of the investigation and what i need to do in order to have my funds back. I am a Standard bank client and so is the supplier that i paid. Please assist, its now frustrating me in unbelieavable proportions.
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