09-10-2016 05:37 PM
I'miss a prestige customer and in overseas now, I cannot make any payments to my beneficiries through my internet banking. Called to Standard Bank from overseas and done all verification over the phone, after all the verification they inform me that my card is hot card and asked me to call fraud department, called and verified all details again but still cannot resolve. He said will get his superior to contact me in my overseas no. It been 5 days now no one call untill today. Numerous email been sending and reply, they only advise me walk in to branch. Hey, I'm in OVERSEAS now how can I walk in to Standard Bank Branch. I need to make bills payment to beneficiries, Telkom Bill, Rates bill etc all that in beneficiries.
You put me under HOT Card because of I received funds from my family in overseas to help me to pay my bills in South Africa you must be crazy country. Now I incured overseas telephone calls to your bank and intrest and late fee for rates bill, late fee for Telkom.
All these are unnecessary charges incured to me.
What I need is ,,, PLEASE remove THE HOT CARD from my internet banking immediately.
Front copy yes I can after all you already have my card no.
· 3 specimen signatures = (bank has a copy of my specimen signature)
· A signed letter requesting pin resetting on the card = (This email served as I requested to unblock the HOT CARD. I did not ask to reset my password. Isn't bank website or authorize personnel can send a link to customer to reset password themselves if the the customer are genuine person, all the security question and answer the customer must know to match?. With this authorize scan letter it open for fraud. Scam can use my letter to mend for whatever reason they want to do. So my answer is NO
· ID copy = (Bank has my ID copy)
What I need is call me and verify over the phone and remove the HOT CARD from my Internet banking. Once again I want to highlight to you that "I did not INVALIDATED my pin"
I might sound paranoid, it for security reason that I had learn.
Hope to hear from your end soonest .
RegardsMrs Wareing CC
Please note that our records show that you invalidated your pin on this card number xxxxxx therefore in order for our General Banking team to assist you with Pin Resetting.
We need the following documents to be emailed to this address:[email protected]
Our team will then assist you effectively.
Trust the above is in order.
15-08-2017 10:58 AM