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Community


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How long to receive payment from capitec customer

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Occasional Visitor
Someone has made an eft payment to my account and sent me the proof of payment 5 days ago...however it still hasn't reflected in my account. How do I solve or query? It was from a capitec bank account .
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4 REPLIES 4
Community Coordinator

Hello @Lora,

 

The transfer from other banks usually takes 24 to 72 hours to reflect, this will exclude public holidays and weekends. 

 

If the transaction is still not successful, please mail us with your full details and transactional details to investigate further. You can mail us here: [email protected]

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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Occasional Visitor
What is the quickest way to receive money from CAPITEC clients and why does it have to take this long when money is needed immediately sometimes??
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New Contributor

If the payee is honest it is immediate from Capitec Internet Banking - otherwise you may never see it.

Best advise in the New South Africa is for ANY goods OR services you supply/provide -REQUEST UPFRONT PAYMENT

and wait until it is registerd inyour account and definetly NO cheque payments

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Regular Visitor

I am not sure


@Lora wrote:
Someone has made an eft payment to my account and sent me the proof of payment 5 days ago...however it still hasn't reflected in my account. How do I solve or query? It was from a capitec bank account .

 

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