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Community


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How to reverse a transfer to a beneficiary

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Occasional Visitor
I MADE A TRANSFER TO A BENEFICIARY WHO USES A DIFFERENT BANK AND WISH TO REVERSE IT. IS IT POSSIBLE. I MADE THE TRANSFER ON SATURDAY 11H00
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Community Coordinator

Hello @SOL123,

 

The best way to resolve this will be via the nearest branch or contact center as there are security measures in place before you reverse this transaction. This will depend if the receiver haven't utilize the funds as yet in order for reversal to take place, and because you also happen to know the receiver make sure that there is enough funds on their account.

 

You can contact us here if you are unable to visit the nearest branch: 0860 123 000.

 

Regards, 

Boitumelo

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Occasional Visitor
I would like to reverse a payment I have done to the beneficiary.
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Community Coordinator

Hello @Uminathi001,

 

Can I kindly advise that you contact customer care on 0860 123 000 or forward your account details, ID number and contact details to [email protected] with the subject line "reversing a transfer to a beneficiary" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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Re:How to reverse a transfer to bene
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How to reverse the transfer a bene
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