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How to reverse an InstantMoney via Online Banking?

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FanaKhumza
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How to reverse an InstantMoney via Online Banking?

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Community Coordinator

Hello @FanaKhumza,

 

Please follow these steps to cancel an Instant Money payments through the Online Banking Portal;

 

  • Log onto Internet banking,
  • Under the "Pay and Transfer" dashboard, click/tap on "Send Instant Money"
  • On the subsequent page display, click/tap on "Manage Vouchers" at the bottom of your screen,

 

Screen Shot 2019-04-15 at 2.01.38 PM.png

 

  • Find the required voucher and proceed to delete by clicking on the 'trash/bin' icon under 'Cancel Payment' next to the identified voucher.

 

Kind Regards,

Mandy

 

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FanaKhumza
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I did this transaction via Mobile app..but no transactions are listed on the Manage Vouchers page, but I see it on my acc statement.
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