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07-02-2019 09:52 AM
07-02-2019 12:14 PM
I can understand your frustration on this on would like to apologise for the inconvenience this delay may have caused. Please rest assured that he Instant Money feature is not a scam but a credible cash send function available for our customers to use in order to send cash quickly and safely to anyone in SA with a cellphone number, for PIN-controlled cardless collection at our ATMs or retail partners. Once you've created the cash send, the voucher number should be sent instantly to recipient, should this not be the case, kindly alert out team on 0860 466 639, or forward a mail to [email protected] for further assistance.
Please accept my apologies again for the inconvenience this has caused.
11-02-2019 06:35 AM
Thanks for your reply however ... I used the so-called "Instant Money" facility thinking it would get the money to the payee that day without the inconvenience of me running around.
I only received the voucher number a week later - after costs to me for half an hour on my cell phone - yet you still have the audacity to charge me the fee for using this so-called Instant Money facility :(