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Community


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Community

A one-stop forum for all your banking questions

Internet banking getting a Blue Screen

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1 REPLY 1
FanaM1
Community Coordinator

Hi @MarionsBaxter.

 

Thank you for flagging the login problem.

 

Please send an email to [email protected] with a subject line "login failure" with your ID number and contact details. The team will have to check and assist. Alternatively, you can contact our team on 0860 123 000 option 3 then 4.

 

Kindly let me know if the solution helps.

 

Kind regards,

Fana.

MarionsBaxter
New Member

When I log into the online banking App via the Google browser, I am requested to scan the QR code which is sucesful, Enter my Pin, but it does not Open up the banking app. The screen remains blue. Can you please assit with resolution. I can access the App via my cellphone but need to login online via the browser.