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Investment with standard bank

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Occasional Visitor
I invest with a standard bank last 3 months 25000 I was promised 3 to 8 percent, they add 67 rand and again subtract it. I tried to call costumer care they told me I failed to answer some questions they block me๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜  what must I do now
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