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I can imagine your frustration on this. Please be advised that Naedo debit orders forms part of the CPA rules on debit orders and the agreement between you and the service provider.
You have an obligation to cancel such debit orders with the service provider as the instruction is being sent to us for such transaction.
Please let me know should you still need further information on this.
You can contact us (0860 123 000) or visit the nearest branch to cancel this debit order.
This bank is becoming **bleep** now. After sending an email and i was told someone would contact me......i am still waiting. I had to use my airtime to call STD bank and then was told they will impose a stop payment charging me R55. I have sent the email to ask.SBSA....and i will not be paying any R55, infact i should be getting the charges charged reversed. STD bank is being fradulent by wanting me to pay R55 to reverse something that happed due to their carelessness . If this R55 gets deducted i will be closing my account by the end of June !!!!!!!!!!!!!!!!!!!!!!!!!!!!! what is the point of banking with you guys. A friend of mine is with Capitec and is happy and they do not have any of these stupid charges for the bank's fault. I am about to follow her now...................... What pissed me off is being told i must be on the lookout for the debit order and then reverse the debit order if it goes off,wow meaning STD bank makes more money...............i hate this bank your service is terrible
In basic theory you mean that its not your problem our accounts get hacked and anyone can do whatever they want into our bank accounts? How do these people get this details because its not only one person that gets affected by this numerous people have been affected and you telling us to get in touch with them when we do not know who this people are. It has been years and they are still active in this scheme. When you allow money out of people's accounts which bank and account is it going to?
LUVMORE ENTERPRISES (K2015/286557/07) (in business since 2015/08/14)
DIRECTOR: SHIVESH SINGH (890103 XXX 08 X)
28 Westmount Drive
NOT REGISTERED WITH NCR AS A COLLECTOR OR CREDIT COMPANY
Could you kindly get in touch with our customer care center on 0860 123 000 or forward you account details, ID number and contact details to [email protected] with the subject line "Naedo Representation debit order" in order for one of our consultants to look into this issue for you and assist with the reversal. Please be advised that the debit order reversal request needs to be done within 45 days for the debit order date.
Looking at my account this morning I picked up that from the 15June 2018 the amount that has been deducted is R1074.98, the R99, R89, R99.99 do you realise that as a bank you have an obligation to me as a client to protect my details especially when it comes to money. How am I supposed to come to the bank every month to do this reversal this is too much. Especially now that majority of people are complaining about this. Seriously I also believe that moving my account to another bank that will take this seriously and make sure that my account is private as it should be will be the best way to go. We dont have moeny to waste now that everything is so expensive i am so mad and hurt with this of Standardbank
sitting here thinking about this, I believe that someone is giving our details to this people, the minutes you get more than what you normally get every month this debit orders increases, how can i get around +10 debits of this kind in a month. The first time I notice them they were 2 which was about R200.00, a thousand rand it is a lot of money seriously!!!!!
We would like to look further into this for you. Kindly share with us your account details and contact numbers.
As soon as we receive your query with the details we will investigate this matter and revert with feedback.
Let us know should you require further assist assistance on this.
This naedo thing is really getting out of hand, so now it's my resposibility to reverse the debit order and what about the fees I incur, I must also pay for that. I sent an email to [email protected] and still no reply. Branches are useless too. if this issue continue to persists, I will not only move to another bank but will show everyone how neglegent and evasive standard bank is when it comes to sorting out these issues. Seems like they are protecting these scammers and not us their clients that bring them revenue.
I have 2 debit orders going off my account monthly one of R99 and another for R89 EVERY month I have to phone to have it reversed..... I was told that the bank cannot stop these debit orders I should contact the companies that loaded the debit orders, Which I did NUMEROUS times, and yet it goes off monthly. My husband is with another bank, and had the same problem, his bank had NO PROBLEM stopping the debit orders from their side, WHY can Standard Bank not do the same??? I now leave the money to go off every month, even though the companies cannot give me ANY proof of where I gave consent for these debit orders to go off. Does Standard Bank even ask for this proof to let the debit orders go off? Considering changing banks, if it is that easy to let debit orders go off my account every month, how safe is my money?????
I can understand your frustration, Debit Order fraud is a distressing experience, especially as it affects clients from all banks. To decisively deal with this, local banks have jointly launched the DebiCheck service. It sounds like you've already spoken to a few of our customer service representatives, but just to reiterate to you – Standard Bank will always assist you to Reverse, Stop or Investigate any account Debit Orders. Should you pick any irregularities, you can then let Standard Bank know of this by calling us on 0860 123 000 (as we need to ensure we are assisting the right person) or by visiting any branch for help with this. To monitor your account, you can either use Online Banking or the Mobile Banking App (now with DebiCheck integration) and also enable MyUpdates, to receive real-time alerts for transactions on your account. I hope this is helpful – we have also written a blog that explains your options in more detail. Should you need additional assistance if you want us to call, please send an email to [email protected]