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16-04-2020 12:14 PM
25-03-2019 10:22 AM
Hello @SamVI1,
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.
Kind Regards,
Mandy
24-03-2019 09:41 AM
Every month there is a debit going off my account- called Bol naedo debit. I know other customers have had the same experience, yet the Standard Bank website is so hard to get in touch with someone, with an online secure message- I'm overseas, so difficult to just pick up the phone with time difference. And even then the wait on hold becomes expensive. Its unacceptable. I would like someone to contact me immediately on this please.