No response to emails

[FanaM1]

Hi @The_Dom.

We appreciate you bringing this to our attention.

We would like to apologise for the level of service received thus far.

Please send us your ID number and contact details via email at [email protected]. We would like to investigate this matter and resolve it as quickly as possible.

We are looking forward to your response.

Regards

Fana.

Standard Bank Team

[The_Dom]

I have sent emails to "[email protected]" and received automated reponse claiming they would reply within 24 hours - a week later still no response. Also send an email to "[email protected]" and received automated response that they would reply within 2 working days - no response yet. Both are regarding locked/suspended accounts due to FICA requirements. Very quick to lock accounts, but very slow to respond to resolve any issue.

Definitely not the standard I expect as an ex-staff member and a customer for more than 45 years. (still waiting for the gold watch after 25 years)

[DonP]

I have sent three emails over the past three days about opening a blocked rand account and have yet to receive a reply.