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OTP NUMBER CHANGE

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Occasional Visitor

Hi.

 

I mainly do online banking and I recently lost my number that was registered as an OTP number. How do I change the number to which the OTP is sent to? I can't bank without it.

 

Many thanks

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Community Coordinator

Hello @PieM,

 

Please be advised that you will need to visit your nearest branch in order to update your personal contact details. Kindly remember to take your Identity Document with.

 

Kind Regards,

Mandy

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What if your nearest branch is 14000 km away?
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New Member

I am in the UK and do not receive my OTP anymore because my sim card doesnt work here.  I need to change my OTP to my email please. How can I do this?

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Community Coordinator

Hell @adriamvanroois,

 

Please note that the number change is considered a high security measure to safe guard your account. You will need to contact us on 0860 123 000 for authentication before we can perform the number change.

 

Let us know should you require further assistance.

 

Regards,

Boitumelo

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