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Community


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OTP NUMBER CHANGE

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Occasional Visitor

Hi.

 

I mainly do online banking and I recently lost my number that was registered as an OTP number. How do I change the number to which the OTP is sent to? I can't bank without it.

 

Many thanks

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Community Coordinator

Hello @PieM,

 

Please be advised that you will need to visit your nearest branch in order to update your personal contact details. Kindly remember to take your Identity Document with.

 

Kind Regards,

Mandy

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New Member
What if your nearest branch is 14000 km away?
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New Member

I am in the UK and do not receive my OTP anymore because my sim card doesnt work here.  I need to change my OTP to my email please. How can I do this?

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Community Coordinator

Hell @adriamvanroois,

 

Please note that the number change is considered a high security measure to safe guard your account. You will need to contact us on 0860 123 000 for authentication before we can perform the number change.

 

Let us know should you require further assistance.

 

Regards,

Boitumelo

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New Member

Hi there

 

I have been a victim in a robbery hence my cell phone had been stolen and i had requested to change otp number. I had visited a standard bank branch on 3 occasions with all required documents and stood in lines with 40 people before me  with efforts to resolve this. When i leave the branch i am notified that it has been resolved however its been 4 days and i still have non of my funds available to me. 

As a client of standard bank over the past 7 years and i have never experienced or recived support or service like this.

Can somebody please assist me, as i am not willing to make another visit to the bank given the current pandemic.

 

kind regards

Shaheeth singh

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