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OTP NUMBER CHANGE

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PieM
Occasional Visitor

Hi.

 

I mainly do online banking and I recently lost my number that was registered as an OTP number. How do I change the number to which the OTP is sent to? I can't bank without it.

 

Many thanks

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3 REPLIES 3
Community Coordinator

Hello @PieM,

 

Please be advised that you will need to visit your nearest branch in order to update your personal contact details. Kindly remember to take your Identity Document with.

 

Kind Regards,

Mandy

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Pieterandlynn
New Member
What if your nearest branch is 14000 km away?
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holly1
New Member

I am in the UK and do not receive my OTP anymore because my sim card doesnt work here.  I need to change my OTP to my email please. How can I do this?

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