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One time pin to email

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audreymaleme
New Contributor
Can my one time pin be sent to my email adress instead of my cellphone number.?
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15 REPLIES 15
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Community Coordinator

Hi,

 

Yes, you have an option to receive your OPT via your email address, you can choose that option. It will current be set as default to your cellphone number. 

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audreymaleme
New Contributor
Hi,

Where on the app can I do this?
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Community Manager

Is there a charge associated with this service for both email and SMS?

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Community Coordinator

Hi, 

 

 

Please contact this number for assistance: 011 299 4701

 

 

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bonginkosi
New Member
Where is that option
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SR7
Frequent Visitor
I'm out of the country should someone help me to change my otp to email
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Community Coordinator

Hi, please forward me your query, email address and ID number to ask[email protected]standardbank.co.za. So I can assist you.

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Snd2sno
Occasional Visitor
Hi there I’m in the same situation

[email protected]
8109215169088
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Stuartb
Occasional Visitor
Can I set the OTP to email via the standard bank app or do I have to go to the branch. I am currently abroad and don’t have access to sms.
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elizamajola79
Occasional Visitor
I I can't receive my one-time PIN
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JW29
New Contributor
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JW29
New Contributor
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JW29
New Contributor
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Mariette15
New Member
Good day the mobile number which my OTP is sent to does not exist anymore don't have a standard bank branch near me, how can I change it please
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Community Coordinator

Hello @Mariette15,

 

Please be advised that you can visit your nearest branch, contact customer care on 0860123000 or forward your account details, ID number and the new contact details to [email protected] with the subject line "contact details update" so that we can look into this and assist you further.

 

Kind Regards,

Mandy

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