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Online statements with home address

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New Contributor

Hi there

 

I urgently need to download a copy of my bank statement including my home address. The web and app give the statement without the address. I work full time and don't have time to go to the bank in person, and a statement from an ATM is no good as I need it on the computer so I can email it immediately. I see questions on here from 2015 - three YEARS ago - asking the same thing and Standard Bank replying that it would be looked into. I also do not want to pay to have someone at Standard Bank email or print it out for me, as your call centre suggested. This should be available on the website without charge. 

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New Contributor
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Community Coordinator

Hello @norman

 

Please be advised that you can now have your  3 or 6 months bank statement sent to you through your mobile banking app. All you need to do is follow these steps in order to get the document:

 

  • Log onto the app,
  • Tap on the tile that shows your account details and balance,
  • Under "Your documents", select "view" and choose between a 3 or 6 months statement as suitable to you.
  • You will have the option to either print or have your statement emailed to you.

 

Kind Regards,

Mandy

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New Contributor

Dear Mandy,

 

Thanks for this. It solved my problem.

 

Kind regards

Norman

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Community Coordinator

Good Day @norman,

 

It's only a pleasure, please shout should you require further assistance.

 

Kind Regards,

Mandy

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Occasional Visitor
Hi

I’m having the same issue but cannot find it on my mobile banking app. There is no option to select “documents”.

Please can you advise?

Thanks

Sally
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Occasional Visitor
I need six months bank statements
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New Contributor
I need online statements with printed adress
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New Contributor
I don't have an app how do I download banking app
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New Member
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