Outstanding Card Authorisation and refund

[UNKNOWN5691]

I have been waiting since the 22nd of September for my money to be refunded, I called in, the consultant's response was "wait 10 days", it's the 9th day, and still no refund

[Justin1987]

Standard Bank fix my card outstanding authorization kindly please and thank you.

[Nia21]

Same thing just happened to me now it’s annoying

[TamZawe]

This has been happening to me lately card authorisation and it is absoutely infruiating. I have got to do my own caculations with regards to the actual balance on my account so that i do not go into to much of my overdraft. 

The least Standard Bank could have done is sent out a notice to its cutomers explaining and informing us about this change. 

Please kindly revert back to the old system or anothe system. It gives a very false account of what is actually in your bank account and a huge inconvenience. 

frustrating if you ask me!!!

[Dorianj]

Good Afternoon, I was out buying groceries and when I tried to pay via Tap on my phone , it said declined from the POS and on my phone it said Purchase successful and the money went out of my account, that was on the weekend 23rd - it's been two days saying outstanding card authorization?

Standard bank am I going to need to phone, come in to a branch to sort this out or will it be resolved,

It's still early days but
Worried as I'm seeing all these other posts

[Masonta21]

It feels like the bank is failing to do what is supposed to do with people’s money . Refunds are not visible when you call the call centre they cannot even see beyond ones account or even have access to authorisations I am waiting as in yesterday for my refund

[Masonta21]

I am experiencing a card hold authorisation which the car rental comps had released from their end it does not add up or reflect to my balance and thus is not the first time I experienced this with Standard bank please rectify your systems and problems because that money i used to pay was to make sure I have when the rental is completed. Can I be contacted as to when can I expect the money to be unblocked I cannot go on like this

[Lynley26]

I am experiencing the same problem. Have your issues been sorted? If yes how long did it take

[Damion]

I am experiencing a similar situation to this...

When will the money be sent back?  

[JoeleneBrown]

Good afternoon
I used a card to swipe to make a payment (I actually inserted the card), it came off my account but was not successful on the receiving company, so I paid with another card.
The 1st transaction is sitting as an outstanding authorisation for 9 days now. I cannot access my own money???

Another transaction to a different provider, airbnb, has also held my funds but theyve confirmed that its released on their side. Standard Bank needs to release my money.

These 2 transactions are a large sum of money that we obviously need.

When will my money be available and will I still earn interest on it?