Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Outstanding Card Authorisation and refund

Reply
24 REPLIES 24
Misskma
New Member
Good day

There is a outstanding card authorization in my card, that I just realized that those people are fraudsters. How do I reverse the amount. Please help
Tinyiko7
New Contributor
In the meantime I must die of hunger
SilindileMbo
Community Coordinator

Hi Tinyiko7,

 

Thank you for expressing your concerns. We are always looking for ways to improve our services and we appreciate for taking the time to provide us with this valuable feedback.

 

Kindly note that our current system processes the refund request in the stipulated 10 working days, however we are constantly seeking ways to improve our services and we will take your suggestion into consideration.

 

Regards

Silindile

 

Tinyiko7
New Contributor
Why 10 working days. This should d take 24hrs. Come on now.. This is way over irritating. The pain of getting paid. But unable to buy groceries becoz of an unauthorized payment that's stuck on the card.. Are you guys trying to close down for business or what
FanaM1
Community Coordinator

Hi @Nelisto.

 

Thank you for reaching out.

 

Please note that outstanding funds to reversed back into your account takes 10 working days.

 

You will not receive an SMS alerting you of the funds being reversed back. The account will auto correct itself.

 

If the funds do not reflect on your account, please contact our team on 0860 123 000 option 3 then 3 for assistance.

 

Regards,

Fana.

Standard Bank Team.

Nelisto
New Member

Made 2 payments on Easypay using debit card, funds were deducted twice but because it was the incorrect amount(due to ISP price increase) the payments was reversed. The banking app is showing outstanding card authorisation and the money has not been returned to my account. 

FanaM1
Community Coordinator

Hi @Mn13.

 

Thank you for reaching out.

 

Which card were you using and was the transaction successful? If yes, the funds will be deducted on your account when UberEats bank their funds.

 

The status will then change to card purchase and the actual date of the transaction.

 

Regards,

Fana.

Standard Bank Team.

Mn13
New Member
Just ordered something on online(UberEats) and the banking app is showing outstanding card authorisation. Even though my I had more than enough funds to complete the purchase. Seems to be an ongoing problem with Standar Bank. Why is this going on?
FanaM1
Community Coordinator

Hi @masterdupie.

 

We sincerely apologise and regret the inconvenience caused.


There were technical issues with making payments using credit and cheque cards at Point of Sale (POS).

 

All services have now been fully restored. 

 

Please try it once more and let us know if you are still getting the same error message.

 

Regards,

Fana.

Standard Bank Team.

masterdupie
New Member
I tried to buy a subscription on another friends console but it did not go through but I tried to pay 3 times but the money went through 3 times but it says outstanding card authorisation so will i get my money back or not
FanaM1
Community Coordinator

Hi @Cawa.

 

Thank you for reaching out.

 

Please share more about this so I am able to assist.

 

Are you referring to the long wait or bounced debit orders?

 

Regards,

Fana.

Standard Bank Team.

Cawa
New Member

I am being sent from pillar to post and the number 0860123000 just plays music non stop. Please cancel this **bleep** thing, it is not working for me, my debit orders came back unpaid and attracted charges which am going to make a point that they get reversed.

FanaM1
Community Coordinator

Hi @Dlalo.

 

I understand your concerns. Are you registered for self-service banking? We have two balances on the app available/ latest balance.

 

They work differently and you should focus on your available balance before you can process transactions.

 

Are you registered for self-service? Mobile app.

 

Kind regards,

Fana.

Dlalo
New Member
This outstanding card authorisation is very frustrating. I can't always do my calculations to prevent going to overdraft because of the false statements that appears on my account. Sometimes I'm not even conscious of this. Honestly, I enjoyed the old system, this that I'm experiencing now frustrates me.
Lizzy3
New Contributor
I’m also experiencing the same thing. Worse part when i call no one answers and no response to my emails
UNKNOWN5691
New Member
I have been waiting since the 22nd of September for my money to be refunded, I called in, the consultant's response was "wait 10 days", it's the 9th day, and still no refund
Justin1987
New Member
Standard Bank fix my card outstanding authorization kindly please and thank you.
Nia21
New Member
Same thing just happened to me now it’s annoying
TamZawe
New Member

This has been happening to me lately card authorisation and it is absoutely infruiating. I have got to do my own caculations with regards to the actual balance on my account so that i do not go into to much of my overdraft. 

 

The least Standard Bank could have done is sent out a notice to its cutomers explaining and informing us about this change. 

 

Please kindly revert back to the old system or anothe system. It gives a very false account of what is actually in your bank account and a huge inconvenience. 

 

frustrating if you ask me!!!

Dorianj
New Member
Good Afternoon, I was out buying groceries and when I tried to pay via Tap on my phone , it said declined from the POS and on my phone it said Purchase successful and the money went out of my account, that was on the weekend 23rd - it's been two days saying outstanding card authorization?

Standard bank am I going to need to phone, come in to a branch to sort this out or will it be resolved,

It's still early days but
Worried as I'm seeing all these other posts